FAQS

 

1. Which payment methods do you accept?

We accept the following forms of payment:

 

2. What should I do if there is a payment error?

If you are experiencing error messages when making a payment, please make sure you've entered all of your card information correctly. If you continue to receive the payment error message, you will need to contact your bank or card issuer.

 

DELIVERY

 

1. How long does shipping take?

Please allow 1 business day to process in addition to the shipping times. 

 

2. If my order is delayed, what should I do?

If you didn’t receive your package within the time frame of the shipping method you selected, please feel free to contact our Customer Care Team. We'll be more than happy to help!

 

3. What should I do if I never received my order?

Please verify all of your shipping details were correct. If you find that your details were filled out incorrectly or need further assistance, please contact our Customer Care Team with the order number and we'll be happy to help.

 

4. How do I track my order?

Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email.

 

Note: If you don't see the email in your inbox try checking your spam folder or add hraoyatex@126.com to your safe sender’s list.

 

5. I received damaged or incorrect merchandise. What can I do?

If you believe that you have received defective merchandise or that we shipped incorrect merchandise, please contact our Customer Service Team immediately with your order number and photos of what you received.

 

RETURNS

 

1. When can I expect my refund?

To ensure that we can process your refund quickly, please ensure you follow the instructions closely and provide all of the required information. Once we receive the return package and determine that it's eligible for a refund, you can refer to the following chart for an estimated time frame on when to expect to receive your refund:

 

Refund Method	PayPal	Credit Card
Time Frame	3 Business Days	Within 10 Business Days

 

NOTE: *If you do not receive a credit to your account within time frame mentioned above, please contact the issuing bank of your credit card.

*Due to current situations, your credit cards refund may require an additional 3-5 days to process. Thank you for your patience and understanding.

 

2. How can I get the refund for my return?

Depending on the refund option you choose, refunds will be issued to your original account, which you can use to shop on hraoyatex@126.com. 

 

3. I've sent out my return package. Now what?

Awesome! Once you've sent out your return package, please provide the proof of shipment and tracking number to us. Once we receive your returned package, we'll take care of the rest and process your refund as soon as possible.